Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, at Palestine Habibi, we strive to ensure that the products you receive match the images displayed on our website. Our commitment to quality extends to providing an accurate representation of each item. However, please note that there may be slight variations in color or details due to monitor settings and the handmade nature of some products.

Where can I view my sales receipt?

You can easily view and download your sales receipt by logging into your account on our website. Navigate to the "Order History" section to find detailed information about your purchases, including the option to download and print your sales receipt for your records.

How can I return an item?

We want you to be delighted with your purchase. If, for any reason, you need to return an item, please visit our "Returns & Refund" page for detailed instructions. Ensure that the item is unused and in its original packaging, and follow the provided steps to initiate a return. Our customer support team is also available to assist you throughout the process.

Will you restock items indicated as “out of stock?”

We strive to keep our inventory well-stocked, but certain items may experience high demand and temporarily go out of stock. We regularly update our product listings, and the website will indicate restocked items. To stay informed about restocks and new arrivals, consider subscribing to our newsletter or checking our website frequently for updates.

Where can I ship my order?

We offer shipping to various locations. During the checkout process, you can enter your shipping address, and our system will provide available shipping options based on your location. We aim to make the ordering process convenient for you, and you can review shipping details before finalizing your purchase.

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